Crisis and Confidentiality

In Case of Emergencies

If you are in crisis or you think you may have an emergency, call your doctor or 911 immediately.

If you're having suicidal thoughts, call 1-800-273-TALK (8255) to talk to a skilled, trained counselor at a crisis center in your area at any time 24/7 (National Suicide Prevention Lifeline).

If you are located outside the United States, call your local emergency line immediately.

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A Word on Confidentiality

REFINE COUNSELING believes whole heartedly that anonymity and confidentiality are vital elements in successful client-counselor relationships.

We treat all electronic communications between our service and our clients as confidential but because the internet is not a 100% secure environment, it is possible that you may not have complete confidentiality as all email can be monitored.

We believe that our communications are as secure as traditional telephone conversations. However, if you have reason to think that your E-Mail is being monitored you should contact the authorities and communicate via the telephone or in person.

In addition, it is important to remember that there are different types of limits to confidentiality. Counselors and Therapists are obligated by law to breach confidentiality and notify the appropriate authorities if any information is revealed concerning the abuse of a child, elderly person or any actions or verbal threats that would be considered dangerous to yourself or others.

SIDENOTE: We at REFINE COUNSELING will make every effort to return your calls and/or respond to your E-Mail questions within 24-48 hours. However, we have no control over acts of nature, public telephone service or internet connections our provider supplies us. It is our absolute desire to respond to your calls and emails within 24-48 hours.